Terms & Conditions
Last Updated: 14/04/2025
Welcome to BlueMountainsTour.com.au. By accessing or booking a tour through our website, you agree to be bound by the following Terms and Conditions. Please read them carefully before making any bookings or using our services.
1. Acceptance of Terms
By using our site and services, you confirm that:
- You are at least 18 years old or have the consent of a legal guardian.
- You understand and agree to these Terms and Conditions.
- You are providing accurate and complete information during the booking process.
2. Booking and Payment
- All tours must be booked in advance through our secure booking platform.
- Full payment is required at the time of booking unless otherwise stated.
- Prices are quoted in Australian Dollars (AUD) and include GST where applicable.
3. Cancellations and Refunds
We understand that travel plans can change. Our cancellation policy is as follows:
- More than 7 days before tour: Full refund
- 2–7 days before tour: 50% refund
- Less than 48 hours or no-show: No refund
Cancellations must be made in writing via email to our team. Refunds will be processed within 5–7 business days.
4. Tour Changes or Cancellations by Us
We reserve the right to:
- Cancel or reschedule a tour due to extreme weather, insufficient bookings, road closures, or unforeseen circumstances.
- Offer an alternative date or a full refund in such cases.
- Change the itinerary without prior notice if needed for safety or operational reasons.
5. Traveller Responsibilities
Guests are expected to:
- Arrive at the pickup point on time. Late arrivals may result in missed tours with no refund.
- Follow all instructions provided by the tour guide.
- Inform us of any medical conditions, allergies, or special needs in advance.
- Behave respectfully towards staff, other guests, and wildlife.
6. Liability Disclaimer
While we take every care to ensure your safety, participation in tours is at your own risk. We are not liable for:
- Personal injury, illness, loss, or damage sustained during the tour
- Loss or theft of personal belongings
- Delays caused by traffic, weather, or other external factors
- You are advised to carry travel insurance.
7. Intellectual Property
8. Third-Party Links
9. Privacy
We are committed to protecting your privacy. Please refer to our Privacy Policy for more details on how we handle your data.
10. Governing Law
These Terms and Conditions are governed by the laws of New South Wales and Victoria, Australia. Any disputes will be handled in the jurisdiction of NSW courts.
11. Contact Us
Got questions? Reach out anytime.
Blue Mountains Tour Team
Website: https://bluemountainstour.com.au/
Email: [email protected]
Phone: +61 4 9377 0352