Privacy Policy
Welcome to BlueMountainsTour.com.au, your trust and privacy are very important to us. This Privacy Policy describes our practices for collecting, using and managing your information when you access the website, in respect to the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
You agree to the practices described in this policy by using our website.
Information We Collect
We may gather personal and non-personal information through different means, including:
Personal Information:
- Full name
- Email address
- Phone number
- Billing and booking information
- Travel preferences and requirements
- Feedback and reviews
Non-Personal Information:
- Browser type and version
- IP address
- Device type
- Pages visited and time spent on the site
- Referring site information
How We Collect Information
We collect information through:
- Online booking forms
- Contact and enquiry forms
- Newsletter sign-ups
- Cookies and analytics tools (such as Google Analytics)
- Customer reviews and feedback
- Phone or email communication
Why We Collect Your Information
We use the information we collect for the following purposes:
- To process bookings and payments
- To provide you with requested services
- To personalise your travel experience
- To improve our website and customer service
- To communicate offers, updates, and promotional content (if opted-in)
- To meet legal obligations
Disclosure of Your Information
We may share your information with: Third-party service providers (e.g., payment processors, tour operators, analytics tools) Legal authorities if required by law Marketing or CRM platforms, strictly for communication purposes Other entities with your express consent We do not sell, rent, or trade your personal information to third parties.
Data Security
6. Use of Cookies
Our site uses cookies to enhance user experience and track website usage. Cookies help us understand visitor behaviour, personalise content, and improve performance. You can disable cookies through your browser settings, but some features may not function correctly.
Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.
Access and Correction
You have the right to access the personal information we hold about you and request corrections if necessary. To do so, please contact us using the details below.
Changes to This Policy
In some cases, your data may be stored or processed outside Australia (e.g., by third-party platforms). We take reasonable steps to ensure overseas recipients comply with Australian privacy laws or equivalent protections.
We may update this Privacy Policy periodically. The latest version will always be available on this page. Your continued use of the site after changes indicates your acceptance of the revised policy.
Contact Us
If you have any questions, concerns, or requests about this Privacy Policy, or if you would like to make a privacy complaint, please contact: Blue Mountains Tour Team
Email: [email protected]
Phone: +61 4 9377 0352
Website: https://bluemountainstour.com.au/
We aim to respond to all enquiries within 30 business days.